Client Overview

Our client operates a recovery agency that works with leading banks and credit card companies to manage loan and credit recovery processes. With a large team of field agents and back-office staff, performance-based incentives formed a crucial part of their compensation structure.

The Challenge

The agency faced a major operational hurdle — incentive calculation for employees.
Every month, the management had to manually calculate incentives based on recovery performance, targets achieved, payment types, and other conditional rules defined by banks.

This process required the involvement of the company owner and two employees for 10 consecutive days.

The calculations were complex, involving multiple parameters such as recovery amount, collection timing, overdue categories, and client-specific rules.

Several companies from across India were approached to automate the process, but none succeeded. They either couldn’t decode the incentive logic or failed to design a system that handled the dynamic nature of the calculations.

This left the client frustrated and skeptical, believing that the problem was simply not solvable through technology.

The TechQRT Approach

When the client approached TechQRT, we knew the project demanded not just coding expertise, but also logical mapping of business operations.
Our team conducted a thorough discovery phase, where we:

Understood the existing manual incentive logic, formulas, and exceptions.

Created rule-based flow diagrams to visualize dependencies and data movement.

Built a custom algorithm to dynamically handle varying incentive structures across different banks and credit products.

Given the client’s previous experience with failed attempts, we decided to go the extra mile — completing the project without upfront payment and raising the invoice only after successful delivery.

The Solution

We developed a fully automated incentive calculation system integrated with the client’s existing data sources.

Key Features:

Real-time incentive computation based on employee performance and recovery data.

Rule-based configuration panel allowing the admin to set or update incentive logic anytime.

Error-free calculations eliminating manual intervention.

Instant reporting for quick management review.

The Outcome

The results were transformational for the agency:
✅ 100% reduction in manual calculation time.
✅ Incentives now computed instantly and accurately in real-time.
✅ The owner and team freed up 10 days every month for more productive work.
✅ The client expressed complete satisfaction and trust in TechQRT’s capability — turning skepticism into long-term partnership.

Client Testimonial

“After multiple failed attempts with other companies, we had lost hope that our system could ever be automated. TechQRT not only delivered but did so with full transparency and dedication. We can now calculate incentives in real-time with zero errors.”

This project showcases TechQRT’s strength in solving complex business logic challenges through custom technology solutions.
Where others saw a dead end, we saw an opportunity to simplify operations and empower decision-making through innovation.

For similar support, feel free to contact us at sales@techqrt.com or call or WhatsApp us at +919076662283.